Explore Hi-Lo Hotel’s FAQ
Learn More About Hi-Lo Frequently Asked Questions
We currently do not charge a destination or resort fee. We invite you to enjoy all the amenities at our hotel without additional fees on top of your room rate plus taxes.
Check-in time is 3:00pm. Check-out time is 12:00pm.
Yes, we offer overnight valet parking. Leave your car with us while you set out to explore the city. Our year-round valet parking includes in-and-out privileges, luggage assistance, and text-message car retrieval for $63 per night.
Yes, we have a 24/7 fitness center on-site, featuring treadmills, elliptical machines, and stationary bikes, as well as free weights, weight machines, a yoga area, and a water, towel, and headphone station.
A non-refundable pet fee of $50 per stay will be charged prior to checkout to cover costs of cleaning services. In addition, your account will be charged for the repair/replacement of any damage caused by your pet. No more than two (2) pets may occupy a guestroom. We welcome all dogs under 50 pounds and like the buddy system of no more than two (2) pets per guestroom.
Pets must never be left unattended and must be leashed, caged or firmly held when they are in all common areas of the hotel.
Please be sure to place the “Pet In Room” sign on the outside of your door whenever your pet is in the room. For the safety and comfort of your pet, Housekeeping will enter your room only if: (a) your pet is not present, (b) you are present to monitor your pet.
We reserve the right to require immediate removal of any pet that displays dangerous or unacceptable behavior.
Yes, we offer four stylish, flexible spaces that can accommodate intimate events and larger groups of up to 120 guests. Meetings and events at The Hi-Lo include state-of-the-art audiovisual equipment, a dedicated event planner, and handcrafted catering from CRAFTpdx restaurant. Our innovative meeting and event spaces are sure to inspire – featuring raw elements like cement, dark brick, wood, brass, and marble, along with some spaces that offer natural light.
Yes—experience authentic Pacific Northwest cuisine at CRAFTpdx. Our restaurant + bar/lounge celebrates the region’s rich culinary traditions with an emphasis on fresh, locally sourced ingredients. Each dish on our seasonally inspired menus reflects Portland’s vibrant food culture, crafted with a passion for creativity and quality.
Adjacent to our Dining Room, the Bar + Lounge is a true hybrid experience—laid-back by day, lively by night, and always ready to delight with the perfect balance of comfort and style. Enjoy innovative cocktails, curated spirits, and intimate spaces to catch a live performance or meet a new friend.
CRAFTpdx is open daily from 6:30am – 2pm for brunch and from 5pm – 10pm for dinner. The Bar + Lounge is open daily from 2pm – 10pm.
Yes, we offer room service daily from 7am to 9pm featuring favorite menu items from CRAFTpdx for brunch and dinner.
Yep! Our on-site shop, The Merchant, is open 24/7 and features a curated collection of Portland-made wares, crafts, art, and culinary delights in a space that’s served as a fixture of the Oregon Pioneer Building in one form or another for decades. You can also purchase snacks, beverages, and toiletry items to make your stay more comfortable.
The Hi-Lo is approximately 10 miles from Portland International Airport (PDX). You can get to the Hi-Lo by car in about 20 minutes.
The MAX Red Line light rail connects Portland City Center to Portland International Airport (PDX). The nearest MAX Red Line station is located on the corner of Oak & SW 1st Street. Guests can travel to and from PDX Airport in about 40 minutes via the MAX Red Line light rail.
There is so much to see and do in Portland! Entertainment venues, restaurants, bars, cafes, coffee shops, and pop-ups all mingle together to form a community that’s as inventive as it is welcoming.
Event-seekers will find an array of show venues, concert halls, and theaters within blocks surrounding The Hi-Lo Hotel, including Antoinette Hatfield Hall, Keller Auditorium, and Arlene Schnitzer Concert Hall, which are all a part of Portland'5 Centers for the Arts. Also located downtown are the MODA Center, which features world-class sporting, music and entertainment events, and Pioneer Square, home to annual festivals, exciting events and farmers markets. Join us at CRAFTpdx before or after the show for dinner, drinks, and even a nightcap.
For outdoor adventure seekers, Tom McCall Waterfront Park is just three blocks away. Here, locals and guests can enjoy 36 acres of paved sidewalks, public fountains, and expansive tree-lined grass areas along the Willamette River—perfect for running, walking, biking, and more.
Visit our Eat + Do page for specific recommendations and upcoming area events.
Yes, we offer complimentary usage of bicycles for our guests. Take advantage of our “Wheels for Wanderers” program and enjoy the use of one of our in-house bicycles to explore the city. A helmet, bike lock and suggested bike paths are included, all compliments of the Hi-Lo. Please inquire at the front desk for more details.
Our spacious, stylish rooms include everything you need for a relaxing stay in our Portland hotel—from bathrobes and ironing boards to work desks, safes, Keurig coffeemakers, and refillable glass water bottles for our hydration stations, located on every floor.
We are committed to the well-being of our guests. Smoking of any kind is not permitted in the hotel.
The smoke-free policy applies to our guestrooms, Alto Bajo, meeting rooms, and public spaces. The use of e-cigarettes, vaporizers, and related products are also prohibited.
A $250 Room Recovery Fee will be assessed if guests violate the smoke-free policy.
Marriott Bonvoy is Marriott International’s free loyalty program, designed to reward members for stays across its vast portfolio of over 30 hotel brands.
Members earn points for hotel stays, dining, and travel experiences, which can be redeemed for free nights, room upgrades, exclusive experiences, and more. The program offers five elite status tiers, each unlocking increasing benefits such as late checkout, room upgrades, lounge access, bonus points, and guaranteed availability.
Bonvoy members also enjoy mobile check-in, member-exclusive rates, and access to special travel packages through the Marriott Bonvoy Moments platform.
Sign up for free at THIS LINK
https://www.joinmarriottbonvoy.com/uscanqr/s/EN/ch/pdxak